Our Services

Human Resources

The most valuable asset in your business is your staff. In recognition of this, and in line with our desire to help you make the most of your business, we provide an HR consulting service. By providing you with the best HR team, we are able to guide you into getting the absolute best out of  your team.

This is however more easily said than done.  The complexity of human beings with their different wants and needs coupled with the skill shortages that exist and the ever-changing political environment which facilitates a raft of changes to employment legislation can make good people management as challenging as it is rewarding.  The key, not surprisingly, is getting the ‘basics right’.

Recruitment systems and processes that identify and attract quality candidates.

•         Effective advertising (right place, right time)
•         Manager are skilled interviewers
•         Structured behavioural interview guides
•         Reference checks
•         Candidate referral programmes for staff

The cost of replacing staff members can reach upwards of 2 x your salary spend for the position, so you need to replace wisely.

Induction processes that help new staff come up to speed as quickly as possible

•         Employment agreements and policies and procedures that safeguard your business and your people
•         Induction programmes and up-to-date descriptions of job requirements that help new staff understand what is expected of them on day one 

Ensuring your people know what is expected of them is critical to their success, particularly when it comes to them understanding how their effort impacts on their team, the business overall and its customers.  Equally important is knowing where and how to get help.  Research suggests that if staff have a bad experience in the first 90 days of employment, then they are significantly more likely to leave the company within their first 6-12 months.

Performance management processes that reward high performance and support performance improvement and/or (as a last resort) the termination of consistent poor performers who are impacting other staff and/or customers. 

•         Performance and behaviour appraisal systems (i.e., six/twelve monthly)
•         Processes for managing poor performance and behaviour
•         Processes and systems that reward and recognise high performance

Research suggests that good performance management processes can help to motivate staff to achieve up to 25 percent more.  Equally as important, is reducing the cost of poor performance on team morale, productivity and your customers.

Termination systems that ensure staff are treated with dignity and respect.

•         Exit interview procedures
•         Processes for restructures, redundancies and termination due to poor performance or behaviour that follow due process and meet legislative requirements
•         Farewell processes

Note: all the above systems and processes are designed to meet legislative requirements.